In April the annual PSOAS tenant satisfaction survey was conducted again. The survey was carried out using the ZEF Solutions online questionnaire and it received as many as 1500 responses. We would like to thank all the respondents for being active!

In the survey the questions asked were divided into six different categories: customer service, property management, property maintenance and cleaning, side services during tenancy, apartments and living environment (neighborhood). Based on the data collected tenants’ views on most of the areas covered were more positive than earlier. The biggest leaps forward had been taken in the areas of property management, maintenance and cleaning. Some sections were even graded substantially higher than before. In property management especially the friendliness and ability to serve had improved. In maintenance the difficult area of snow clearing was graded a lot higher than before even though it still received also some negative feedback in the open comments. The maintenance personnel’s ability to serve was seen as better than in the previous years. In the open comments the apartment range, apartments’ locations and rent competitiveness were appraised as well.

On the basis of grades given sauna turns and phone service were the areas which the tenants think need to be developed the most. For sauna turns there were a variety of different wishes which seems to be a result from the fact that saunas and their reservation practices are very different from one location to another. Any ideas on sauna turns can be brought into discussion through the local tenant committee which has a say on how the turns are arranged. As for telephone service, longer queue times during the rush hours were the main topic in most open comments. We will do our best to improve our performance in that field. Open comments also indicate that waste management and cleaning up saunas and laundry rooms are issues that we need to concentrate on and that’s what we will do.

We would like to thank all our tenants for the feedback received and will take measures to improve on the services that need developing. A gift voucher to Verkkokauppa was raffled for one of the respondents and Leevi Mäkituomas was the lucky winner. PSOAS congratulate!